F&B

WhatsApp Business API for Restaurants & Cloud Kitchens in India

Take orders directly inside WhatsApp — no Zomato or Swiggy commission. Show your menu as a catalog, accept payments via Razorpay, dispatch via Shadowfax, and run reservation booking and feedback loops on autopilot.

Start Free for Restaurants See Sample Bot

Industry TemplatesBookings & RemindersPayment LinksCRM SyncHindi + English

WhatsApp Business API for Restaurants & Cloud Kitchens in India

Why Restaurants businesses choose Mappstore

Restaurants businesses in India spend hours every week answering the same WhatsApp messages — pricing, hours, availability, directions, bookings, reminders, follow-ups. Mappstore's VibeFlow AI builds an industry-specific chatbot from a single paragraph describing your business, then handles 70–90% of those conversations automatically. The result: faster response times, more bookings, fewer no-shows and a team that finally focuses on actual customers instead of repetitive chats.

What you get out of the box

Industry-tuned templates and flows that work from day one.

Menu as WhatsApp catalog

Your full menu inside WhatsApp with photos, prices and 'Add to cart' — works for dine-in, takeaway and delivery.

In-chat checkout

Razorpay-powered payment inside the chat — no website, no app, no abandonment.

Shadowfax delivery built-in

Tap into India-wide hyperlocal delivery via Shadowfax Flash API — fees calculated and added at checkout automatically.

0% commission

Mappstore charges only the WABA subscription + per-message rates. No commission on orders — keep 100% of revenue vs 18–28% lost to aggregators.

Reservation booking

Customers pick a date, time, party size and table preference inside WhatsApp; reservations land on your calendar with reminders.

Loyalty + feedback

Post-meal feedback request with star rating; loyalty templates for repeat-customer offers.

How restaurants businesses use Mappstore

QSR & cafes

Replace paper menus with QR-to-WhatsApp ordering. Dine-in customers scan, order, pay and tip without flagging a server.

Cloud kitchens

Capture demand directly via CTWA ads → WhatsApp catalog → Razorpay → Shadowfax. Skip the aggregator stack entirely.

Fine dining

Reservation booking, pre-order from a curated menu, special-event nudges, automated post-visit feedback collection.

Catering & sweet shops

Festival pre-orders (Diwali, Holi, weddings) collected via WhatsApp catalog with Razorpay deposits and Shadowfax dispatch.

Get started in 4 steps

Sign up free

Create a Mappstore account — no credit card needed.

Onboard WhatsApp

Connect your business number via 15-minute embedded WABA signup.

Generate your bot

Describe your restaurants business in one paragraph; VibeFlow AI builds the chatbot in 60 seconds.

Go live & promote

Add WhatsApp click-to-chat to your website, run a CTWA ad, list on Mappsto.re marketplace.

Frequently asked questions

Will customers actually order on WhatsApp instead of Swiggy?

Yes — when you offer a small discount (savings from skipping aggregator commission) most regulars happily switch. Cohort data from 400+ Mappstore restaurants shows 35–55% of regulars adopt direct WhatsApp ordering within 60 days.

What about delivery? I don't have my own riders.

Mappstore integrates Shadowfax Flash API — book a hyperlocal rider per order with delivery fees auto-calculated and added at checkout.

Can I take payment inside WhatsApp?

Yes — Razorpay payment links are sent inside chat. UPI, cards, wallets and netbanking all supported. Payments captured before dispatch.

Does it work in regional languages?

Yes — chatbot and templates can be set up in Hindi, English and any major Indian regional language.

Will I keep my margin compared to Zomato/Swiggy?

Mappstore charges only WhatsApp subscription + per-message rates — no order commission. A typical aggregator takes 18–28% per order. Even after WhatsApp costs, restaurants keep an extra 15–22% margin per direct order.

Can the bot handle complex modifiers (less spicy, no onion)?

Yes — VibeFlow generates a catalog flow that handles variant + add-on selection cleanly inside the WhatsApp interactive cart.

What about reviews and ratings?

Post-order feedback templates collect star ratings; positive reviews can auto-trigger a Google review request, negatives route to your manager for recovery.