WhatsApp Flows

WhatsApp Flows Builder — Interactive Forms, Surveys & Bookings Inside Chat

WhatsApp Flows let you collect structured information — name, email, dates, dropdowns, file uploads — inside a beautiful native form that opens right inside the WhatsApp chat. No links, no landing pages, no abandonment. Mappstore gives you a visual Flow designer plus AI-powered Flow generation, so a 6-step KYC or booking flow takes minutes to build instead of days.

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WhatsApp Flows Builder — Interactive Forms, Surveys & Bookings Inside Chat

What is a WhatsApp Flow?

A WhatsApp Flow is Meta's official format for interactive multi-screen experiences inside WhatsApp. Think Google Forms, but rendered natively in the chat — text fields, dropdowns, date pickers, radio buttons, checkboxes, file uploads, even multi-screen flows with conditional branching. Submissions arrive as structured JSON that you can route into your CRM, calendar, payment system or chatbot. Flows convert dramatically better than landing-page forms because they never leave the WhatsApp app.

What you can build with WhatsApp Flows

Anything that used to require a landing page can now happen inside the chat.

Lead capture forms

Multi-step lead forms with conditional fields, validation and instant CRM push — 3–5× higher submit rate than landing-page forms.

Appointment booking

Date picker, time slot dropdown, doctor/service selector, location selector — all inside the WhatsApp chat.

KYC & document collection

Collect PAN, GST, address proof and ID images inside a single native Flow with progress indicator.

Surveys & feedback

Multi-question CSAT, NPS and product feedback surveys with branching logic — completion rates often above 60%.

Order forms

Variant selection, quantity, delivery slot, payment-method selection — collected before handing off to checkout.

Course enrolment

Class/board selection, mode (online/offline), preferred batch and counsellor request — all in one native Flow.

Site-visit / demo booking

Property/product selection, slot picking and confirmation — replaces calendly + landing page combo.

Restaurant reservation

Date, time, party size and special requests — flows directly into your reservation system.

Loan / insurance applications

Multi-step financial application with field validation, document uploads and instant eligibility scoring on submit.

Build a Flow in 4 ways

AI generation

Describe the form in one sentence; VibeFlow AI generates the entire multi-screen Flow with fields, validation and submit logic.

Visual designer

Drag fields into screens, set validation rules, configure conditional branching — no JSON editing required.

Templates library

Start from 30+ ready-to-use Flow templates: KYC, lead capture, booking, survey, feedback, refund.

Raw JSON (advanced)

Power users can edit the underlying Flow JSON directly with our schema validator and live preview.

Where Flows are used most

BFSI

Loan applications, insurance quotes, KYC and document upload — Mappstore Flows often replace 8–10 page application journeys with one chat.

Healthcare

Appointment booking with doctor + slot + location selection; intake forms and consent collection inside chat.

Education

Demo class enrolment, course application, parent feedback surveys, fee receipts.

Real estate & high-ticket sales

Site-visit booking, requirement capture, document collection from prospects — qualified leads with rich structured data.

Frequently asked questions

What is a WhatsApp Flow vs a regular WhatsApp message?

A regular WhatsApp message is plain text or media. A Flow is Meta's native interactive multi-screen format with form fields (text, dropdowns, date pickers, checkboxes, file uploads) that opens inside the WhatsApp chat. Submissions arrive as structured JSON.

Do WhatsApp Flows require coding?

No. Mappstore offers AI generation, a visual designer and a templates library so most Flows are built in under 10 minutes without writing any code.

What kinds of fields are supported?

Text input, multi-line text, dropdown, radio, checkbox, date picker, time picker, file upload, image upload and read-only informational text. Multi-screen flows with conditional logic are fully supported.

Can I use Flows for KYC document collection?

Yes — Flows support image and document upload, making them ideal for PAN, GST, Aadhaar (mask before storage), address proof and selfie KYC inside WhatsApp.

Do Flow submissions integrate with CRMs?

Yes — submissions are sent as JSON to your webhook (HMAC-signed) and can be routed to Zoho CRM, Shopify, Google Sheets or any custom backend via the Mappstore REST API.

Are WhatsApp Flows free to use?

There is no extra Mappstore fee for Flows — they're included with your ₹999/month WABA subscription. The conversation that triggers a Flow follows standard Meta per-conversation pricing.

Can I run a Flow inside a CTWA ad funnel?

Yes — Flows pair perfectly with CTWA ads. The user taps the ad, lands in WhatsApp, the bot greets them and immediately opens a Flow to capture structured info — all in one tap-and-fill journey.